Terms of Service

Last updated 15 September 2026

These terms apply to the software design and development services provided by UPAURA SERVICES - FZCO ("Upaura", "we", "us"), a free zone company registered in Dubai Silicon Oasis, United Arab Emirates, under Trade Licence No. 68597. By engaging us or paying one of our invoices, you ("the Client") agree to these terms.

1. Who we work with

We provide services to businesses only. By engaging us, you confirm that you are acting on behalf of a business and not as a consumer.

2. Scope of work

Each project is defined in a written proposal, quote or agreement ("Project Agreement") that sets out the deliverables, timeline and fees. If a Project Agreement conflicts with these terms, the Project Agreement takes priority. Work outside the agreed scope will be quoted separately before it starts.

3. Fees and payment

• Fees are set out in the Project Agreement and billed by invoice.
• Invoices are payable within the period stated on the invoice, by card or bank transfer through the secure payment link provided, or by direct bank transfer.
• Prices do not include taxes, duties or withholding that may apply in the Client's country. The Client is responsible for these.
• We may pause work on a project while an invoice is overdue.

4. Client responsibilities

The Client agrees to provide the information, access and feedback reasonably needed to complete the work, and confirms it has the right to share any materials it gives us.

5. Intellectual property

Once all fees for a project have been paid in full, ownership of the custom software and deliverables created specifically for the Client transfers to the Client. We keep ownership of our pre-existing tools, libraries and know-how, and grant the Client a non-exclusive, perpetual licence to use them as part of the deliverables. Third-party and open-source components remain subject to their own licences.

6. Confidentiality

Both parties agree to keep the other's confidential information private and to use it only for the purpose of the project.

7. Warranties

We will perform our services with reasonable skill and care. We will fix defects in the delivered work that are reported within 30 days of delivery and that fall within the agreed scope. Apart from this, the software is provided as delivered, and we do not guarantee that it will be free of all errors or uninterrupted.

8. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to a project is limited to the fees paid by the Client for that project. We are not liable for indirect or consequential losses, including loss of profit, revenue or data.

9. Cancellation, refunds and billing disputes

Cancellations, refunds and billing disputes are covered by our Refund and Cancellation Policy. Please contact us about any disputed charge before raising it with your bank or card issuer.

10. Termination

Either party may end a project with written notice. The Client will pay for all work completed up to the date of termination.

11. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable there. Any dispute will be handled by the competent courts of Dubai.

12. Contact

UPAURA SERVICES - FZCO, IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, PO Box 342001, Dubai, UAE. Email: kevin@upauraservices.com